The Emergency Call Center

There for you around the clock

Our emergency call center is staffed 365 days a year, day and night. In an emergency, we immediately take all necessary steps—efficiently, competently, and exactly as previously agreed upon. In total, our specialists handle over 120,000 personal emergency calls annually.

Here’s what happens when an alarm reaches the emergency call center:

• A member of our emergency response team answers within seconds.
• We discuss with the person in need what kind of help they require.
• Whenever possible, we first notify a family member and connect them to the call—only then do we arrange professional assistance if needed, such as an ambulance or a doctor.
• We also organize help even if the person in need is unable to speak.
• We stay on the line until help arrives.
• In the customer center, you can easily store important information that needs to be taken into account in an emergency. This includes codes for key safes, details about medical conditions—or physical limitations that need to be considered.
• Our emergency call center is certified according to ISO 9001:2015.

Our assistance is tailored to each individual. However, we always ensure that someone will come to your location in person if needed—even if you are unable to speak.

The center is operated by Medicall, Switzerland’s leading provider of emergency call services. Over 70 trained professionals handle customer requests with the highest level of quality.