SmartLife Care Services
We are there for you when you don’t want to deal with everything yourself
Would you prefer to leave the commissioning of your new emergency call device to an experienced person? No problem! With Mila Friend, an approved private individual will happily take care of it for you. You can book this supplementary service directly when you order your emergency call device. Your order will be transferred to the Mila agent platform. Mila will find you a suitable service partner in your area who will contact you to arrange an appointment. Mila Friend is a partner service from Swisscom.
The device will be delivered directly to you. Please ensure that the device is connected to the mains two hours before commissioning and have the telephone numbers of your emergency contacts ready.
Cancellation is free of charge up to 24 hours before the agreed appointment. If cancelled later, Mila will charge part of the amount. Cancellation must be communicated directly to Mila.
Our emergency call centre is there to help, day or night, 365 days a year. If an emergency occurs, we immediately initiate all necessary steps – efficiently, professionally and exactly as agreed with you. Our specialists handle over 120,000 personal emergency calls annually.
You will receive personal assistance. We will always ensure that someone makes an in-person visit whenever needed, even if you are unable to speak.
The call centre is operated by Medicall, the leading Swiss provider of emergency call services. Over 70 trained specialists ensure the highest-quality service to meet customers’ needs.