SmartLife Care Services
We are there for you when you don’t want to deal with everything yourself
Would you prefer to leave the commissioning of your new emergency call device to an experienced person? No problem! With Mila Friend, an approved private individual will happily take care of it for you. You can book this supplementary service directly when you order your emergency call device. Your order will be transferred to the Mila agent platform. Mila will find you a suitable service partner in your area who will contact you to arrange an appointment. Mila Friend is a partner service from Swisscom.
The device will be delivered directly to you. Please ensure that the device is connected to the mains two hours before commissioning and have the telephone numbers of your emergency contacts ready.
Cancellation is free of charge up to 24 hours before the agreed appointment. If cancelled later, Mila will charge part of the amount. Cancellation must be communicated directly to Mila.
The additional subscription to the intervention service gives you the peace of mind of knowing that if you make an emergency call, someone will come to your aid as quickly as possible. Sometimes, family members and friends are not able to get to you within a reasonable time frame, nor is a doctor or paramedic required. This gap is filled by the additional subscription to the intervention service provided by Securitas.
Your subscription to the intervention service is only fully completed when you have received the emergency call device and registered it. It is managed and charged separately to your emergency call subscription. Our customer services department will contact you once we receive your order. The location and code for your key box will be stored by us and only given to the Securitas employee if they have to come to your home in response to an emergency call.
Our emergency call centre is there to help, day or night, 365 days a year. If an emergency occurs, we immediately initiate all necessary steps – efficiently, professionally and exactly as agreed with you. Our specialists handle over 120,000 personal emergency calls annually.
You will receive personal assistance. We will always ensure that someone makes an in-person visit whenever needed, even if you are unable to speak.
The call centre is operated by Medicall, the leading Swiss provider of emergency call services. Over 70 trained specialists ensure the highest-quality service to meet customers’ needs.