SmartLife Care Services
We are there for you when you don’t want to deal with everything yourself
Would you prefer your new emergency call device to be put into service by someone experienced? No problem! With Smart Experts, an approved private individual will happily take care of it for you. You can book this supplementary service directly when you order your emergency call device. An installer will then get in touch with you directly to arrange an appointment. Smart Experts is a partner of SmartLife Care.
The device will be delivered directly to you. Please ensure that the device is connected to the mains two hours before being put into service and have the phone numbers of your emergency contacts ready.
The additional subscription to the intervention service gives you the peace of mind of knowing that if you make an emergency call, someone will come to your aid as quickly as possible. Sometimes, family members and friends are not able to get to you within a reasonable time frame, nor is a doctor or paramedic required. This gap is filled by the additional subscription to the intervention service provided by Securitas.
Your subscription to the intervention service is only fully completed when you have received the emergency call device and registered it. It is managed and charged separately to your emergency call subscription. Our customer services department will contact you once we receive your order. The location and code for your key box will be stored by us and only given to the Securitas employee if they have to come to your home in response to an emergency call.
Our emergency call centre is there to help, day or night, 365 days a year. If an emergency occurs, we immediately initiate all necessary steps – efficiently, professionally and exactly as agreed with you. Our specialists handle over 120,000 personal emergency calls annually.
You will receive personal assistance. We will always ensure that someone makes an in-person visit whenever needed, even if you are unable to speak.
The call centre is operated by Medicall, the leading Swiss provider of emergency call services. Over 70 trained specialists ensure the highest-quality service to meet customers’ needs.
Daily from 6:30 am to 8:00 pm
We're happy to assist you.
SmartLife Care AG