What does a SmartLife Care emergency call solution consist of?
All of our emergency call solutions consist of a base unit, a button and a subscription. In addition, you can add further accessories, such as a fall sensor or a smoke alarm. SmartLife Care also offers additional services through our partner providers (e.g. installation service, or intervention). We’d be happy to advise you via our free hotline, 0848 65 65 65.
Which emergency call device is the right one for me?
Do you still go out of the house alone? If not, then the unit will only be used at home. In those situations we recommend a Genius home personal alarm solution or an Allegra device. The Mini device is for when you are out and about. The Flex package is suitable for when you're at home or out and about. We’d be happy to advise you via our free hotline, 0848 65 65 65.
Which subscription is the right one for me?
If you have a large circle of acquaintances, with lots of people who could potentially come and help you in the event of an emergency, then the Basic subscription is the right choice. If you have a small handful of relatives but you also want to have the emergency call centre as a contact for emergencies, then the Comfort subscription is the right choice. An alarm can also be sent directly to the emergency call centre, who will discuss the situation with you and alert a relative, or if necessary the ambulance service.
What is the definition of a contact person?
A contact person is a relative or neighbour who in an emergency can come to your aid. The contact person has a key or knows the code to the key safe for the house.
Who is the technical contact?
The technical contact receives technical messages about the device via mobile phone or e-mail (e.g. battery, power failure) and after receiving the message can fix the problem, ideally within 24 hours.
Can an alarm be stopped?
No, for safety reasons an alarm cannot be stopped. You can, however, store your own telephone number as the first contact person and then in the event of a false alarm answer the call yourself.
For how long is my emergency call device under warranty?
For devices purchased from October 2018 on, the warranty is three years when you purchase your device (excluding emergency buttons). A warranty period of two years applies to units purchased prior to October 2018. With rental, the warranty lasts as long as the subscription. The warranty does not cover mechanical damage such as defective housings or water damage. There is a two-year warranty on the alarm buttons.
Is there a money-back guarantee?
Goods purchased online have a 14-day money-back guarantee. They must be returned in their original packaging. Goods purchased from a retailer must be returned directly to the retailer.
How can I trigger an alarm?
Press the alarm button or the button on the base unit. With the Allegra and the Voce, you can trigger the alarm with your voice, by saying "Sara, alarm!". Your device will start beeping and the alarm will start. A triggered alarm cannot be stopped. There will be no additional charges.
Where can I buy a SmartLife Care emergency call solution?
You can purchase our solutions online on our website or by telephone via the free hotline on 0848 65 65 65 – or at a Swisscom shop or specialist dealer. Rental devices can only be obtained through the website or free hotline. Accessories can only be ordered directly on our website or via our hotline.
Can I connect more than one alarm button?
A maximum of five emergency call buttons can be connected to the Mini and Flex, up to 99 to the Genius and the Allegra.
Are the alarm buttons waterproof?
Yes, all emergency call buttons and medallions are waterproof and can be used when showering. Except for the Serena and Vito emergency call watches and the fall sensor. These are only splash-proof and cannot be worn for showering.
My alarm button triggers too many alarms. What can I do?
Try wearing it on the other wrist. This simple measure usually helps.
Do you offer any other sensors, e.g. smoke alarm, water alarm or fall sensor?
Yes, we offer those sensors, for example the fall sensor for Mini, Flex, Genius and Allegra. Up to 99 additional sensors can be connected to the Genius and the Allegra.
Does the emergency call solution work abroad?
Our solutions have been developed for use in Switzerland and are limited to use in Switzerland and the Principality of Liechtenstein, due to the integrated SIM cards. Relatives or our call centre will organise help on the spot in the event of an alarm and provide assistance quickly. This is only feasible in Switzerland and the Principality of Liechtenstein.
Can I bring my SmartLife Care emergency call device to my holiday home?
The emergency call devices have been designed and tested for use in Switzerland and Liechtenstein. In these two countries, you can bring your devices along and connect them without any problem. Please inform our customer service of your holiday address or leave it in the Customer Centre under Notes along with the duration of your stay.
What is the ‘day alarm’ button on the Genius and the Allegra?
The daily alarm button monitors our customers’ activity. When the daily alarm button is enabled, the green button on the Genius or Allegra must be pressed once a day (within 24 hours). If it is not, the emergency call device emits a beep every 10 minutes. After an hour of this, a message is sent (by email and/or SMS) to the first alarm contact and the technical contact. The daily alarm function can be enabled in the Customer Center.
Can I call my emergency call device directly?
Yes. After enabling this function in the Customer Centre, you can answer the call by pressing the emergency call button or the alarm button on the device. You can find the number of your device in the Customer Centre. This function is disabled by default, to prevent unwanted advertising calls.
How do I use the online Customer Centre?
In the Customer Centre, you can register devices, change alarm contacts, update your information and technical contact, and add notes. You can also enable/disable the daily alarm function and access other functions. In addition, for Flex and for the Mini, GPS coordinates can be viewed and the device search function can be enabled/disabled. With the Allegra, you can change the radio station, the colour of the ambient light, and voice control. You can also manage other functions such as allowing or blocking calls to the emergency call device.
How do I reset my password for the online Customer Centre?
You can easily reset it using the "Forgotten password" function.