Always there for you: our emergency call centre
Our emergency call centre is there to help, day or night, 365 days a year. If an emergency occurs, we immediately initiate all necessary steps – efficiently, professionally and exactly as agreed with you. Our specialists handle over 120,000 personal emergency calls annually.
Our assistance is personal. But we always ensure that someone will visit you personally whenever needed, even if you can’t speak. The call centre is operated by Medicall, the leading Swiss provider of emergency call services. Over 70 trained specialists ensure the highest-quality service to meet customers’ needs.
Medicall is the first emergency call centre in Switzerland to be certified under the ISO 9001 – 2015 standard. Yet another important component in ensuring outstanding service for you!
Daily from 6:30 am to 8:00 pm.
We're happy to assist you.
SmartLife Care AG
Choose from three subscriptions, three alarm units and a multitude of accessories to create your personal alarm solution.
You’ll be connected immediately – with a private contact person or directly with our 24 hour emergency call centre, depending on your subscription.
Tell your private contact person or our emergency call centre what type of help you need.
Once you’re connected with the emergency call centre, our employee will notify one of your relatives or a neighbour. If you wish – or if you can’t speak – we’ll send professional help to your location.