• Always there for you: our emergency call centre

Thoroughly professional help around the clock

Our emergency call centre is there to help, day or night, 365 days a year. If an emergency occurs, we immediately initiate all necessary steps – efficiently, professionally and exactly as agreed with you. Our specialists handle over 120,000 personal emergency calls annually.

What happens in an emergency 

  • You press the personal alarm pendant and trigger the emergency call – we’re contacted immediately and can see who’s calling with the incoming signal.
  • The call centre talks to you about what type of help is required.
  • Depending on your wishes, a relative or neighbour can be notified – or professional help provided if necessary. We’ll stay on the line until help arrives.

Our assistance is personal. But we always ensure that someone will visit you personally whenever needed, even if you can’t speak.  The call centre is operated by Medicall, the leading Swiss provider of emergency call services. Over 70 trained specialists ensure the highest-quality service to meet customers’ needs.

Medicall is the first emergency call centre in Switzerland to be certified under the ISO 9001 – 2015 standard. Yet another important component in ensuring outstanding service for you!

Free hotline 0800 84 37 27

Daily from 6:30 am to 8:00 pm.

We're happy to assist you.

Our address
SmartLife Care AG
Zürichstrasse 38
8306 Brüttisellen

Here's how SmartLife Care works

Choosing alarm units and subscriptions

Choose from three subscriptions, three alarm units and a multitude of accessories to create your personal alarm solution.

In case of emergency: activate the personal alarm pendant

You’ll be connected immediately – with a private contact person or directly with our 24 hour emergency call centre, depending on your subscription.

Speak to the contact person

Tell your private contact person or our emergency call centre what type of help you need.

Get help quickly

Once you’re connected with the emergency call centre, our employee will notify one of your relatives or a neighbour. If you wish – or if you can’t speak – we’ll send professional help to your location.