Dealing with the coronavirus crisis

We are prepared. And even with the current outbreak of COVID-19 (coronavirus) and its impact, our services adhere to the recommendations of the Federal Office of Public Health (FOPH) and remain 100% operational for our customers and employees.

Key facts at a glance:

  • No delivery delays: deliveries within 1–2 working days
  • Our emergency call devices can be installed without contact
  • 24-hour emergency line for suspected COVID-19 cases
  • Our customer service representatives can take your inquiry from 6.30 a.m. to 8.00 p.m. on 0848 65 65 65 or as usual.

Delivery and delivery times

Thanks to our large warehouse, there have been no delivery bottlenecks for our emergency call devices. Normal delivery time is 1–2 days. However, the postal service is currently reporting that there may be delays in their deliveries. You can take contactless delivery of your package from the post.

Installation and support

Our emergency call solutions are “plug & play” devices and don’t require installation by our employees. That means you can simply plug in your emergency call device and start it up yourself.

If you have any questions about installation or need some help, we would be happy to help you on 0848 65 65 65 or at

24-hour emergency call center

Our platform and the emergency call devices are monitored right round the clock, completely automatically.

In the event of suspected COVID-19 infection, use your emergency call system as usual. Our emergency call center can offer you skilled support and will refer you to local facilities such as doctors and the Health Office. If you suspect COVID-19 infection, please inform our employees at the emergency call center.

Customer service

SmartLife Care is a digital company with experienced employees. That means we can continue to offer our customers fast, professional support – regardless of our physical work locations or the switch to working from home.

You and your family members can contact us as normal every day from 6.30 a.m. to 8.00 p.m. on 0848 65 65 65 or at

Federal Council recommendations

Stay at home, particularly if you are over 65 or ill. Exceptions include traveling to and from work if you must continue working and are unable to do so from home; going to the doctor or the pharmacy; buying groceries; or assisting those in need.

Further information from the Federal Office of Public Health (FOPH)