Flex – optimal security at home and on the go

The flexible multitalent

Flex is the all-inclusive package. It’s perfect for those who like to stay active but also want the best at home. It combines the mobile alarm unit with a base station and large loudspeaker for at home.

Your benefits

  • Help at the press of a button
  • GPS module in the mobile alarm unit for precise localisation
  • No local installation necessary
  • Online management of your contacts in the customer centre
  • Money-back guarantee: within 14 days
  • Three-year warranty

New: Installation service

With Smart Experts, an approved private individual takes care of putting your new emergency call device into service in your home. To the installation service.

Flex in detail

Create your own individual alarm here

I would like to buy / rent my device i

You can buy this device or rent it for a monthly fee. The respective prices can be found in the overview below.

Alarm subscription required i

Who is to be contacted in the event of an emergency? Further information about our subscriptions can be found below.

Do you want us to install and set everything up for you? i

A vetted and experienced private individual in your area will contact you directly. Smart Experts is a partner offering. You can find more information about this service on the Services page.


Assistance at your home provided by Securitas i

A Securitas employee will provide assistance at your home. Ideal if there are no relatives or neighbours available. You can find more information on the Services page.

Available in the following colors
Choose your alarm wristband or alarm button for a special price
    One-off costs
    Intervention monthly subscription fee
    One-off set-up fee
    Emergency call monthly subscription fee

    Intervention by Securitas

    Your subscription to the intervention service is only fully completed when you have received the emergency call device and registered it. The subscription price indicated here is for guidance only. Intervention costs vary by area. You can find more information on the Services page.

    Commissioning by Smart Experts

    One-off charge of CHF 180.— Smart Experts will send you the bill directly. You can find more information about this service on the Services page.

    * Incl. One-off set-up fee: CHF 129.–

    You decide how much security you need

    Return to subscriptions

    Choose your preferred subscription and decide who should be contacted in an emergency and in what order of priority: relatives, neighbours, friends or our emergency call centre. Our emergency call centre is available 24/7 and sends the help you need.


    Basic subscription

    Alerts relatives.

    Comfort subscription

    Alerts relatives first and then the emergency call center.

    Professional subscription

    Alerts the emergency call center immediately.

    Your subscription is only fully completed when you have received the emergency call device and then registered it – the monthly prices indicated here are for information only. You can change your subscription at any point after that.

    Flex in detail

    Product description Deliverables Product features / warranty Downloads

    Product description

    Flex includes the mobile alarm unit with GPS and integrated loudspeaker and the base unit. Choose an alarm button with which you can also send off an emergency call if the mobile alarm unit is not in reach. The alarm button is worn comfortably on the wrist like a watch or around the neck like a necklace.

    The base unit has a large loudspeaker for optimal voice quality at home and also simultaneously charges the mobile alarm unit. This way, you can combine maximum independence while on the go with security at home.

    The convenient mobile alarm unit is easy to carry anywhere and tuck away discreetly as needed. You can send an emergency call anywhere in Switzerland and get a response in German, French, Italian and English. In case of emergency, the mobile alarm unit not only establishes contact but also transmits your current location with the integrated GPS – ensuring that you’ll be located quickly.


    • Base station with large loudspeaker for good voice quality
    • Mobile emergency call device with integrated speaker and GPS module
    • Pre-installed SIM card
    • Operating instructions

    Product features / warranty

    • Automatic transmission of GPS coordinates via email/SMS
    • Search function and remote activation if the device is misplaced 
    • Periodic device monitoring every two hours
    • Swisscom NATEL® 4G network
    • Splash-proof plastic casing
    • Dimensions: 165 x 165 x 60 mm
    • Dimensions mobiler Notruf: 70 x 40 x 20 mm
    • Mobile alarm unit battery 24-hour charge
    • Range of the alarm buttons: approx. 150 m to 200 m
    • 3-year warranty

    Flex – All alarm buttons and accessories at a glance

    All accessories

    Masterlock key lock box

    The key lock box with illuminated combination wheels features a highly robust metal housing and is perfect for storing multiple keys.

    • Configurable 4-digit combination
    • For permanent wall installation (including installation set)
    • Weather-resistant door flap
    • Exterior dimensions (H x W x D) 12.6 x 7.2 x 5.2 cm

    Fall detector pendant

    The pendant for wearing around the neck automatically triggers an alarm in case of a fall. You can also manually activate the alarm by pressing the button.

    • Approx. range 150 to 200 m. for Flex and Genius, 3 to 5 m. for Mini
    • Splash-proof
    • Battery charge: 2 years
    • Dimensions: 58.6 x 42 x 19 mm

    Adapter for Ellipse alarm bracelet

    The adapter makes it easier for people with a disability to trigger the alarm.

    • Extremely pressure-sensitive pendant
    • Including six shells in the colours white, beige, pale green, Bordeaux, pale blue and anthracite


    Voice-control model for upgrading the Mini, Flex, Genius and Allegra emergency call devices.

    • Alarm solution activated by alarm button or voice command
    • Battery life: 2 years
    • 230 V power supply
    • Alarm can be triggered via the alarm button or voice command even if Voce is in a different room than the emergency call device. WARNING no two-way communication with the box!